Customer Service

Warranty

If not satisfied with your purchase , you have a period of 14 days from the date of receipt to request a refund of the amount paid or replacement of the product, which will be performed automatically.

Fluctuations that may occur in the weight of our products will always be in favor of the client , as the price of parts has been calculated based on the lowest weight they may have.

All our products are shipped by courier service agency in the direction indicated by the client (home, workplace ... ) .

All transactions with Jamones Alvaro Galan SL are supported by the corresponding invoice .


Security and Privacy

Security

Jamones Alvaro Galan S. L. has the highest security measures to ensure the confidentiality of communications with their customers. Transactional services operate on a secure server using SSL ( Secure Socket Layer) , which is activated whenever the client will provide the details of your credit / debit card. The secure server establishes a connexion so that the information is transmitted encrypted using 128-bit algorithms , which ensure that only intelligible to the client computer and the server of the bank; thus using the SSL protocol ensures that: the client is communicating to the server data center and not to any other to try to impersonate it . Between the client and server data center encoded, avoiding any possible access or use by third parties . You can verify that the connection is being made through a secure server by verifying the following: Using the address (URL ) of the server , since in a secure https server usually begins with http . Through an indication on your browser, whereby an unbroken key a closed padlock appears (instead of rotating and non-secure server ) in one of the lower corners of the screen or (instead of open and non-secure server ) .
 

Privacy

The trust you place in Jamones Alvaro Galan SL providing your information to be matched with the utmost confidentiality . The website of Jamones Alvaro Galan S. L. not automatically recognize any information regarding the identity of visitors to your pages. Only in those cases where the user requests information about our products or make purchases in our online store , the essential personal data are collected to fulfill your request . All these data are treated confidentially , not accessible by third parties for purposes other than those that have been requested . Any questions or comments directed to exercise their rights of access, cancellation , rectification or opposition under Law 15/99 can refer to:

Jamones Alvaro Galan S. L.
c / Senso Obispo , n º 27
Montánchez 10170 - Cáceres
Phone: 927 380 310
e- mail: info@jamonesalvarogalan.com


Consultations and impact on delivery

For any question or issue in the delivery of your order please contact us on telephone number 927 380 310 .

We will inform the agency inmediatemante transport incidence and we will reply by email or phone .

If your order is received the packet is in poor condition or the open box , indicate in the delivery note. If any products you received arrived damaged please contact us and we'll change it immediately , without ningúncoste course for you .

Jamones Alvaro Galan S. L.
c / Senso Obispo , n º 27
Montánchez 10170 - Cáceres
Phone: 927 380 310
e- mail: info@jamonesalvarogalan.com


Method of payment

Credit Card or Paypal

The easiest way to pay for purchases is by credit card or paypal. Jamones Alvaro Galan S. L. currently accepts all kinds of credit card. Jamones Alvaro Galan S. L. has a secure payment gateway , so the card information is encrypted online and are only displayed by the Bank that is responsible for making the point in your checking account and ours. No personal Jamones Alvaro Galan S. L. has access to your card details .

Bank Transfer

You can also pay your order by bank transfer to our bank account . In this case the process is slower , because we have a record of the transfer made , it would be desirable to send us a fax copy of the transfer or at least an email indicating the date and person that performed thereof. After checking with our bank transfer details , your order will be sent.